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SHIPPING FAQS All of our party and wedding supplies are shipped directly to you from our retail location in Canada! PRICING: All prices including shipping quotes are in Canadian Currency. SHIPPING: F.O.B. (from our business) Port Alberni. Shipping charges are extra. The method of shipping is agreed to with the customer at the time of order placement, to meet the date required. All merchandise leaves our warehouse in good condition. We cannot be responsible for delays or damage that occurs in transit however caused. Where damage occurs claims must be made directly to the carrier within 3 business days after receipt of merchandise. Full insurance is included for orders up to $100 CDN (excluding shipping/taxes). If your party order subtotal exceeds $100 CDN, extra charge will apply to your order to ensure full shipping insurance. We reserve the right to charge actual shipping charges for all large orders, bulky/heavy orders, orders to all remote locations and for all orders that include pinatas and to the USA. If our regular box does not accomodate your large/bulky order, additional shipping charges will apply. Rates for Standard Canadian Shipments via Expedited Ground *** Small Box ~ $12.95 CDN Regular Box ~ $16.95 CDN Large Box ~ $24.95 CDN Pinatas ~ exact shipping charges apply Rates for Faster Canadian Shipments via Xpresspost *** Small Box ~ $29.95 CDN Regular Box ~ $39.95 CDN Pinatas ~ exact shipping charges apply ***Orders to Yukon, Nunivat, NWT, NS, NB, NF and other Canadian Remote and Northern locations are subject to additional shipping charges. ***We reserve the right to charge actual shipping costs for all large orders, bulky/heavy orders, orders to all remote locations and for all orders that include pinatas and to the USA. Rates for Standard USA Shipments via Expedited USA Ground *** Small Box ~ $19.95 CDN Regular Box ~ $24.95 CDN Large Box ~ $29.95 CDN Pinatas ~ exact shipping charges apply Rates for Faster USA Shipments via Courier *** Regular Box ~ $39.95 CDN Large Box ~ $59.95 CDN Pinatas ~ exact shipping charges apply WEDDING SUPPLIES are excluded from above shipping rate guide: All wedding supplies shipped are based on actual size/weight of the parcel to the destination postal code. TAXES: All prices exclude taxes. G.S.T (5.0%) & P.S.T (7.0%) are extra (where applicable). PAYMENT METHODS: We accept payment for purchases at 99 in the Shade Party Supplies Balloons & More using Visa, Mastercard via PAYPAL or you may opt to pay for your purchase via International Post Office Money Order. Please read below for payment option details. During business hours orders will receive a confirmation within 2 business hours including details for the payment method you have chosen. We will make every effort to ship your order within one business day following payment verification. IF YOU OPTED FOR CREDIT CARD VIA PAYPAL: Your confirmation email will be followed by an email requesting payment via paypal. Where you will be redirected to the PayPal site for either credit card or PayPal payment. Please note that on the first PayPal screen you have the option to continue without being a PayPal member. Your credit card information is processed by PayPal (the world's largest online Payment Processor). Once we receive notification PRIOR to 3PM (Pacific Standard Time) weekdays of your PayPal payment, your order will ship out the NEXT business weekday (excluding weekends/holidays) Please keep this in mind when items are required quickly. IF YOU OPTED FOR PAYING VIA POST OFFICE MONEY ORDER: Your confirmation will include a payment form with all payment details. After receiving your payment via Post Office Money Order, your order will be released for shipping the same business day as long as the payable information, currency and totals are correct. Why does the Billing and Shipping addresses have to be the same? : The increase in identity theft and credit card fraud has forced us to make this a requirement. If you are paying by credit card via Paypal, you will need to have parcels shipped to the address that the card is registered under. Your order cannot be processed if your shipping address differs to the one that is registered to the issuing credit card company. If you would like to ship your order to a different address you will need to pay by using a Canadian Post Office Money Order in Canadian Funds. (You must send your Canada Post Money Order via Express envelope and we will ship your items once received as long as the payable, currency and totals are correct.) DELIVERY TIMES: All times are only approximations and are not guaranteed. All freight rates and prices are in Canadian Dollars ($CAN). RETURNS & REFUNDS: No returns or refunds will be accepted. All orders are a final sale. If a parcel is refused or no one is available at time of delivery attempt(s) and the parcel is returned to our retail location, there is no refunds or credits. TERMS: C.U.P. (Cash Upon Purchase). No purchase orders or cheques are accepted. We do not ship COD. (You may opt for paying for your order via Post Office Money Order in Canadian Funds, just let us know on your order or email. Your order will be released for shipping the day (mon-fri excluding holidays) that we receive your payment and you will receive your tracking number/invoice that same day). SUBSTITUTIONS & BACK ORDERS: We do not back order. Otherwise we will ship as complete as possible to accommodate the date the order is required by. If an item is not available, we will notify you via email. SPECIAL ORDERS: Prepayment is required before the order is placed. No cancellation of any special or custom orders. DISCONTINUED PARTY PACK THEMES: Discontinued Theme Party Packs cannot be sold separately (ala carte) ~ sorry no exceptions. SHIPPING OUTSIDE CANADA: We ship outside of Canada via Priority and the more economical Expedited Ground. For all USA orders paying via Post Office International Money Order in Canadian Funds we ship Expedited Ground. WAREHOUSE PREPARATION: We ship all orders Monday - Friday. If we receive/process your PayPal notification of payment by 3PM PST your order will ship the NEXT business weekday (excluding holidays). After this time, your order will be released for shipping our next following next business weekday. Orders are only held for 1 business day while awaiting your payment, after this time, orders will be returned back to stock. DO YOU HAVE A PRINTED CATALOGUE: As party themes change very frequently, it would be too costly for us to run a printed catalogue. If there is a theme that you are searching for and do not find it on our website, please email us and inquire as we are always receiving new themes as it can take up to one week to have it shown on our website. YOUR INFORMATION: We do not sell/or release any information received by our customers to any third parties. ORDER TRACKING: You will receive a tracking number with your emailed copy receipt.  Who Pays for Duties and Taxes when I order from the USA? Our prices do not include duties, value-added taxes or miscellaneous fees. If assessed, these charges are the responsibility of the package recipient, who will be billed for them by the local Customs office. Please keep this in mind when shipping to th U.S.A.