To resolve the 0x800c0005 or 0x800c0008 error message, please
TRY the following:
Let me know which fix worked for
Try another profile with
If you do not have one, go to User Accounts in the
Select "Create a new account"
Select "Computer Administrator" when the option arrives.
Follow the prompts to create the profile.
Log out of old profile, log in to new profile.
If you have Norton
Disable Parental Controls
Error: "You must be running a
Microsoft Windows operating system in order to use
Wininet retries POST requests with
a blank header
See if this applies:
Clear Internet Cache
1. Click Tools > Internet Options
2. In the "Temporary Internet Files" section,
click "Delete Cookies"
3. Click "Delete Files" click "Delete all
offline content" click OK
4. In the "History" section, click "Clear
5. Click "OK".
System Date and Time
1. Click on Start, Settings, Control Panel (or
Start, Control Panel)
2. Open the Date/Time item.
3. Verify that you have the correct date and
time on your computer.
4. Verify the correct Time Zone.
G. Run an updated
Or Scan for Viruses online.
Sometimes it is a good idea to run more than one to ensure nothing is missed:
Kaspersky Online Virus Scanner
Trend Micro House Call
Symantec Security Check
H. Check this link:
Do you have
Update if you already have it.
Update if you already have it.
You may want to use both of these tools to be sure all spyware is gone.
Check the language setting in Internet Explorer:
1. Open Internet Explorer, click Tools >
2. Click on the Languages button
3. Verify at least one language is listed
Check the host file for IP addresses associated with
If you are running Win98/ME, the HOSTS file will
be in this folder:
If you are running WinNT/2K/XP, it will be in
Double click the Hosts file to open in Notepad
If you find IP addresses associated with Windows Update
please remove the entries and save changes.
Please uncheck "Check for server certificate
1. Open Internet Explorer
2. Click on Tools
3. Click on Internet Option from the drop down menu
4. Click on the Advanced tab
5. Scroll down to the Security Section
6. Unselect "Check for server certificate revocation"
7. Select "Do not save encrypted pages to disk"
8. Click OK, follow prompts and reboot the machine
L. Since SSL cannot be
cached many users can access the site using the
secured link directly:
Repair Internet Explorer
How do I repair Internet Explorer
in Windows® XP?
Double click Add/Remove Programs
Double click "Microsoft Internet Explorer..."
Select "Repair Internet explorer"
Click OK and follow prompts.
If you do not have the latest version of Internet
explorer, update now.
Internet Explorer to
Disable all unnecessary applications including antivirus
Install Internet Explorer by double clicking the
Follow prompts and reboot.
Windows Update requires ports 80 and 443
Verify your firewall and or proxy has both ports
80 and 443 enabled for both incoming and
TO: Troubleshoot Situations Where You Cannot Complete
MSN Sign-up or Connect to SSL Secured (128-Bit) Web
Sites by Using Internet Explorer in Windows XP
Check the following certificates are installed
1. Internet Explorer >Tools > Internet Options >
2. Select the Trusted Root Certification
3. Check for a certificate called "MICROSOFT
4. Double-click on it to open its properties.
5. On the General tab, verify valid dates
"1/10/1997 to 12/31/2020"
6. On the Certification Path tab, Certificate
Status, make sure it says "This certificate is
OK." Click OK,
7. Find a certificate "NO LIABILITY ACCEPTED".
8. On the General tab, verify valid dates
"5/11/1997 to 1/7/2004"
Although this certificate is expired the site
will continue to work. The site will fail if
the certificate is missing or revoked.
9. On the Certification Path tab, Certificate
Status, it may say "This certificate is
expired or not yet valid." Click OK. Click the Close button.
10. Find a certificate called "GTE CYBER TRUST
ROOT". You may have more than one of these with
the same name. You need to check the one that
has an Expiration date of 2/23/2006.
11. On the General tab, make sure that the Valid
from dates are correct. It should be "2/23/1996
12. On the Certification Path tab, under the
Certificate Status section, make sure it says
"This certificate is OK."
13. Click OK on the certificate. Click the Close
button on the Certificates screen.
Register the following system files
Click Start > Run
Type “regsvr32 softpub.dll” (w/o quotes)
Repeat the above steps for the following:
S. If TLS 1.0 and FIPS are both enabled, users
will receive the 0x800c0008 error message on the
They must disable FIPS.
System Cryptography: Use FIPS compliant
1. In Control Panel, click "Administrative
Tools", and then double-click "Local Security
2. In "Local Security Settings", expand "Local
Policies", and then click "Security Options".
3. Under "Policy" in the right pane,
double-click "System cryptography: Use FIPS
compliant algorithms for encryption, hashing,
and signing", and then click "Disabled".The
change takes effect after the local security
policy is re-applied.
For more information:
PRB: Cannot Visit SSL
Sites after You Enable FIPS Compliant
Try it in Safe
Mode With Networking (Windows XP)
Reboot tapping F8 each second.
Select "Safe Mode With Networking" at the menu.
U. If the problem still
persists, follow the
Windows Update Checklist.