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Service Contracts
Veterinary ServicesREPRODUCTION
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Dentistry
RadiologyWe have both a portable x-ray machine to do x-rays at your farm and a stationary machine at the hospital which enables us to assess larger structures such as the head and back of the horse. UlatrasoundWe use ultrasound for mares reproductive tracts, for tendon and ligament evaluation, for lungs, hearts and abdomens. SurgeryWe offer a complete surgical facility. Please see Facilities QuarantineWe are an approved CFIA quarantine facility. Persons importing horses can have all the necessary quarantine procedures completed at our facility. Practice Policies1. Payment required at the time of service. Credit card authorization form2. Clients receiving repeated veterinary service may be approved for monthly billing. 3. They will receive a monthly statement on the 25th of each month. Payment due upon receipt of statement. There is a $5.00 monthly rebilling fee and 2 % interest on accounts over 30 days. 4. A $20.00 NSF fee will be charged for any returned cheques. 5. Emergencies: we provide 24 hour emergency care to our clients. If we get two emergencies at the same time, our regular clients will be serviced ahead of the non client. When we are away, we will do our best to leave another equine veterinarian on call, however occasionally that is not possible and clients will have to make there own choice as to who to call in our absence. 6. Emergency fees are $45.00 after 6pm and $65 after 10pm. 7. Coggins tests require 10 days advance notice. 8. Health papers will be taken to the Federal Vet office in Vernon if we are going that way anyhow, otherwise they will be sent on Greyhound at the clients expense (or clients may take the Health Papers for signing themselves). 9. Second opinions: occasionally we will recommend a second opinion from another veterinarian in order to provide the best care possible for your horse. If you feel you would like a second opinion on a particular case we will encourage that too but prefer that you let us know you are getting a second opinion so we can provide the other veterinarian with as much information as possible. 10. Complaints should be directed at the veterinarians and not the staff please let us know if something has made you unhappy as this is the only way we will know so that we can address the situation. Our goal is always to keep our clients satisfied. Copyright © 2004 Deep Creek Veterinary Services |