Resumé

SUMMARY

• Clear, strong, and reader-focused writing voice.
• Editor with an eye for detail.
• Quick learner with an aptitude for new technology.

WORK EXPERIENCE

May 2007 – Present
Sierra Wireless – Technical Writer
• Wrote, edited, and updated user guides, installation manuals, technical references, white papers, the corporate style guide, and the corporate glossary.
• Interviewed various Subject Matter Experts.
• Developed an image archive system.

January 2007 – April 2007
Douglas College – Peer Tutor
• Tutored students of varying skill levels in writing English.
• Helped develop an online peer tutoring service at the College.

July 2005 - July 2006
Vancity Group of Companies – Business Analyst
• Helped implement and manage a project to introduce a new mortgage feature to the existing line of products.
• Coordinated and assisted in the review and revision of key retail lending policies, procedures, and documents.
• Implemented revised policies, procedures, and documents, with accompanying communications to affected staff.

Sep. 2003 – June 2005
Vancity Credit Union – Financial Services Officer
• Performed all facets of the lending role: personal loans, mortgage, etc.
• Regularly contacted members to maintain and deepen a relationship.
• Acted as the branch Community Programs Representative: responsible for reviewing grant applications and approving or declining them based on the proposed organization’s ‘fit’ with Vancity.
• All the duties of a Financial Services Representative.

June 1998 – Sep. 2003
Vancity Credit Union – Financial Services Representative
• Conducted daily banking transactions at the branch level: withdrawals, deposits, sales, member service.
• Directed member enquiries, monitored incoming calls, filing.
• Resolved member’s problems in most cases; referred them to knowledgeable members of the team whenever I could not satisfy their needs.
• Assisted in training new staff.

SKILLS AND AREAS OF KNOWLEDGE

Communication and Languages
• Research, write, and edit technical documents.
• Write and edit marketing materials such as white papers.
• Develop and produce project plans and research proposals.
• Knowledge of conversational Cantonese

Technology
• Adobe InDesign
• Adobe FrameMaker
• Adobe Photoshop
• Macromedia DreamWeaver
• Content Management Systems, HTML
• Microsoft Office applications
• Blogging

EDUCATION

2005 - Present
Douglas College: Enrolled part-time in the Print Futures: Professional Writing Diploma Program

June 2001
University of British Columbia: Bachelor of Arts, English Literature

VOLUNTEER EXPERIENCE

February 2007 – March 2007
S.U.C.C.E.S.S.: Edited and designed a brochure for the Planned Giving Program.

REFERENCES

Available upon request.