Mike's Virusinfo UNINSTALLING NORTON AntiVirus

Problem: The solution to many problems with Norton AntiVirus is to completely uninstall Norton AntiVirus, then re-install. You can use these instructions to completely uninstall Norton AntiVirus.

Solution: In order to completely uninstall Norton AntiVirus and all related components you need to follow these instructions.
Note: This procedure will remove all Symantec products, not just Norton AntiVirus.

1. Click on Start | Settings | Control Panel
2. In the control panel double-click on Add / Remove Programs
3. Look through the list of installed programs for any item that says either "Norton" or "Symantec" or "LiveUpdate". (for example "Norton AntiVirus Corporate Edition" or "Norton AntiVirus 2000")
4. For each "Norton", "Symantec", or "LiveUpdate" item, select the item and click Add / Remove. Follow the instructions, and click Yes or Yes to all when prompted.
   When you are done there should be no items in the list that say "Norton", "Symantec", or "LiveUpdate".
5. Click OK to close the Add / Remove Programs window.
6. Reboot your computer if it hasn't already automatically rebooted.
7. Delete the c:\Program Files\Norton AntiVirus (or c:\Program Files\Norton) folder.
8. Delete the c:\Program Files\Symantec folder.
9. Delete the c:\Program Files\Common Files\Symantec Shared folder.

If uninstalling Norton AntiVirus using Add / Remove Programs does not work, you can use the directions on this web site to uninstall Norton AntiVirus manually (maintained by Symantec):
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/1999111609485148