Helpful Apple Service & Support Links From MW Mac Consulting
MW Mac Consulting provides Macintosh computer troubleshooting and consulting services for Mac users in West Vancouver and North Vancouver. Having problems with your Mac? Follow the links below for help.
Apple Help Links
- Apple's naming conventions for computer models can be very confusing. Finding Your Mac Model By Serial Number is a helpful resource when we're planning on upgrading your Mac. You may also wish to download Mactracker which provides plenty of information about every Macintosh model manufactured since 1984
- Apple Battery Replacement for the iPod, iPhone and Apple Notebooks
- All about iPod Batteries and how to extend their life
- All about iPhone Batteries and how to extend their life
- All about iPad Batteries and how to extend their life
- All about Apple Notebook Batteries and how to extend their life
- Apple Canada Support for iMac, iPod, iPhone, iPad, MacBook, MacBook Pro, MacBook Air, Mac Pro, Mac mini, AirPort, Time Capsule and Apple software
- Support for Mac OS X Lion (version 10.7)
- Support for Mac OS X Snow Leopard (version 10.6)
- Support for Mac OS X Leopard (version 10.5)
- Support for Mac OS X Tiger (version 10.4)
- Support for Mac OS X Panther (version 10.3)
- Support for Mac OS X Jaguar (version 10.2)
- Apple In Education for educational service and support information
- We highly recommend an AppleCare Protection Plan to extend the warranty on your Apple product. Every product we own ourselves is covered under an additional plan
- Visit Apple Support Communities for free help with Mac hardware and software troubleshooting issues 24 hours a day, 7 days a week
- Order your new Apple Computer, peripheral devices and accessories from the Apple Store For Canada
- Search for an Authorized Apple Service Provider in your area if you require in-warranty service or a genuine Apple replacement part
- Visit Apple Canada Self Service or use the Apple Express Lane to arrange an in-warranty repair for selected products online
- Use Apple Canada Pay-Per-Incident to purchase telephone support for out-of-warranty products
Apple Recalls & Replacement Programs
- iMac 1TB Seagate Hard Drive Replacement Program
- MacBook Bottom Case Replacement Program
- Other Programs
Other Mac Help Links
- Micromat's free MacProfile Utility can tell us almost everything we need to know about your Mac before we proceed to work on it. Simply run the utility, save your profile as a pdf file and e-mail it to us (requires Mac OS X version 10.6 or later)
- Extensis has an excellent pdf guide entitled Best Practices For Managing Fonts In Mac OS X which shows you how to manage fonts and make sense of font locations, font formats and much more
- Visit James Pond's Time Machine Troubleshooting website for help with solving backup problems
- Ric Ford's MacInTouch is one of the finest and most comprehensive Mac troubleshooting websites on the Internet. We've been following it since 1994. If you're thinking of upgrading to Lion, be sure to read their Mac OS X 10.7 Review first and have a good look at the Lion Reader Reports while you're there (note that OS X Mountain Lion [10.8] is due this summer)
- Since we're seeing more and more malware targeting the Mac platform, Activity Monitor (located in your Utilities Folder) has become an extremely useful utility which allows you to check for the presence of foreign and unwanted processes. Triviaware maintains an extensive list of Mac OS X Processes, indicating which ones are normal and which ones are harmful
- If you think you may have an infected computer, Sophos offers a free Anti-Virus Application For Macs. It's one of the best and most unobtrusive applications of its kind which we use ourselves
If you know of a good resource which isn't listed above which you would like to see on this page or if you find a broken link, please let us know.
