We appreciate your interest in Royal Herbs and look forward to your business. As a valued customer, the following are some important things you should know if you wish to access, and browse through information, or make purchasing decisions using information available on the website www.royalherbs.ca (the "Site").
 

PRIVACY POLICY
We wish to ensure your privacy and that of your personal electronic communication. We will not share your e-mail address or other specific personal information without your consent. We may use personal information supplied by you when you complete questionnaires or other information requests on the Site to create mailing lists and other databases only for our own purposes, and we will not sell or share them with other parties.

ORDERING INFORMATION
Please place the items and the quantity of those items you wish to purchase into your shopping cart and select your preferred method of payment. You will receive an email confirmation from us and will be given instructions on completing a secure online payment with your credit card, your PayPal account or sending us a money order in the mail. Orders will be shipped within 5-7 days upon receiving payment.

METHODS OF PAYMENT AND CURRENCY
Royal Herbs quotes prices in Canadian currency. We accept money orders (from registered banks and financial institutions only, not Post Offices) in Canadian and US Currency. Please make money orders payable to Royal Herbs. For your convenience, we also accept Visa; Mastercard; American Express (AMEX) and Discover credit cards via Paypal.

SHIPPING POLICY
Orders are shipped via Canada Post - Regular Parcel. As a special service to you, we would be happy to discuss specific courier requirements. Please indicate your preferences upon checkout in the Comments/Special Instructions section. Additional charges may apply. For International orders, you are responsible for all applicable customs and duty charges.

Shipping and Handling fees for customers within Canada and the USA are $10 for all orders and we provide free delivery on orders over $75.

 

Shipping and Handling fees for customers outside of Canada or the USA are a flat rate of $20 CAD.

Once we have received your payment, please allow up to 5 business days for your order to be processed. Transit times within Canada are approximately 1-7 business days (NOT a guaranteed service - tracking # provided upon request). You will be notified by email as soon as your order has been shipped.

RETURNS
Any claim must be reported within 7 days of receipt of goods for a credit (equivalent to the unused portion of the product) to your account. Our authorization is required for any returned merchandise and you pay the cost of shipping the returned items back to us. Items returned without authorization will not be credited. Authorized returns must be in original packaging to receive full credit.

DISCLAIMER & LIMITATION OF LIABILITY
Royal Herbs is providing the Site on an "AS IS, AS AVAILABLE" basis to users. The information on the Site is for educational purposes only and not meant to substitute for the advice provided by your physician or other qualified medical and or health professional. You should not use the information or products available on or through the Site for diagnosing or treating a health problem or disease, or prescribing any medication. Neither we, nor our officers, directors, employees, agents, third party content providers, sponsors, licensors or the like assume any obligation to update such information or advise on further developments relating to such information. You hereby acknowledge that any reliance upon such information, reports, commentary, or any other content, views, opinions, recommendations or advertisements is at your sole risk.

Royal Herbs assumes no liability or responsibility for the use of its products. Please carefully read all information provided on or in the product packaging and labels before using any products purchased on or through this Site. Royal Herbs advises all users to consult their own physician with respect to the safety and efficacy of alternative and complementary treatments.

Under no circumstances will we, or any other party involved in creating, producing or distributing the Site or the information, products or services advertised or otherwise made available on or through the Site be liable for any direct, indirect, incidental, special or consequential damages that result from the use of or inability to use the Site or the products or services advertised on or otherwise made available through the Site, including but not limited to reliance by you on such information, obtained from or through the Site or that result from mistakes, omissions, interruptions, deletion of files or e-mail, errors, defects, viruses, delays in operation or transmission, or any failure of performance, including without limitation those that result from acts of God, communications failure, theft, destruction or unauthorized access to our records, programs or services.

We attempt to display all products shown on the Site in an accurate manner, however, because of the technical differences in the equipment of our customers, we cannot be responsible for photographic differences in size, shape and color of the products.
The receipt of an email order confirmation is simply recognition that we have received your requested order, and does not constitute an offer to sell. We reserve the right to limit the quantity of any item sold, or prohibit a sale altogether, including but not limited to prohibiting sales to resellers.

This section applies to all information, advertisements, products and services available on or through the Site. Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such jurisdictions liability is limited to the fullest extent permitted by law.

COPYRIGHT AND PERMITTED USE
Except where otherwise noted, all of the Site's design, text, graphics and arrangement thereof, and software used herein, is our copyrighted material or that of our content providers. ALL RIGHTS RESERVED. You are permitted to electronically copy, and print in hard copy, portions of the Site for your personal use only. Any other use other than as noted above, modification, distribution or republication without our prior written permission is strictly prohibited.

Unless otherwise indicated in this Site, the information and materials available through this Site are the property of Royal Herbs and are protected under copyright, trademark and other intellectual property laws. No intellectual property or other rights in and to the information and materials on this Site are transferred to licensee and visitors to this Site.
You may not frame any of the content of this Site or incorporate it into another Web site.
The Site, all page headers, custom graphics and button icons are our service marks, trademarks and/or trade dress. All other trademarks, product names and company names or logos displayed, cited or otherwise published herein are the property of their respective owners. Requests for permission to reproduce or distribute materials found on this Site should be sent to royalherbsinfo@telus.net

 

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