• How do you keep your pride while being ordered around?

• How do you serve people and feel like a worthwile person?

• How do you keep your integrity when you are forced to be nice to "nasty" people?

Customer Service: How to Survive it is a philosophy. It is not "The A-Z" of customer service. It is written from the perspective of the customer service representative from someone who played this role for 15 years. The author understands what you are going through. I won't insult you with plattitudes and cliches. I promise.

The goal of this book is to return to you your self respect and your integrity while working in a field where both of those take a regular beating.