Please observe the unlawfulness, criminality and illegality of vBulletin Jelsoft Enterprises Ltd. Specifically, Kerry-Anne Peters, arbitrarily revoked my license on June 5, 2008 for no good reason. Consequently, she said I have to pay them $180+ if I want to continue using vBulletin which of course I won't do, because I already paid it; by law remains valid for life, as it says right on their purchase agreeement, "The owned vBulletin Forum license allows you to run the software on your site indefinitely."

I was a consistently dependable customer, each year paying for updates and support. I had no problem paying the usual annual fee of $60+/yr for updates and support, but they want more money now by requiring I start a new license for $180+. Obviously, you don't give into their demands, otherwise they will just do the same thing again and to others. They are abusing their power. Because of their actions, I highly recommend everyone only use pirated versions of vBulletin software and never pay them a dime.

Observe how she took away my license due to the below conversation in which they were totally negligent and at fault. Instead of repenting of this inconsiderate behavior, Kerry-Anne rationalized her flesh in her imperious, inflexible attitude and petty self. I am confident she will not escape the consequencese of her sin and judgment by God. This may take the form of her losing her job and vBulletin losing customers to other forum providers and an exponential increase in pirated vBulletin software.

The Lord works in mysterious ways. It is not my desire for Kerry-Anne and vBulletin to be punished for their wrong doing, but that they rectify and restore to proper order my account prior to June 5th, 2008. No matter how much harrassment and abuse I receive from them, I forgive Kerry-Anne and the owner of vBulletin, but unless there is repentance and appropriate rectification, God will not forgive them. That much is sure.

Only a clear conscience towards men effects a good testimony before them: "keep your conscience clear, so that, when you are abused, those who revile your good behavior in Christ may be put to shame" (1 Peter 3.16). Good conduct cannot appease an evil conscience; but neither much reviling by a man cast a shadow over a good conscience.

Praise the Lord for this discernment! Amen.

vBulletin Ticket System (Ticketid: 810717)
Image Problem at Registration

Troy Brooks
May 31st '08 06:35pm

Something happened in the last few days or even week or two possibly, that nobody can register to my forums because of a problem with the image verification on my server or the server where the image verification is supplied. What's going on?

http://biblocality.com/forums/register.php

Steve Machol
May 31st '08 06:59pm

You are using ReCaptcha. There was a problem in the vB 3.7.1 files with ReCaptcha the first few hours it was released. The fix is to download a new zip file and upload those files making sure you replace the ones on the server.

Sorry for the inconvenience.

Best regards,
Steve Machol
Customer Support Manager, vBulletin

vBulletin Home Page
http://www.vbulletin.com/
vBulletin Community Forums
http://www.vbulletin.com/forum/

Troy Brooks
May 31st '08 08:41pm

I just downloaded vBulletin again with the new download and the same problem.

Now what do I do?

Steve Machol
May 31st '08 10:17pm

We do not have that problem on your forums an e are using ReCaptcha. Try it and see for yourself:

http://www.vbulletin.com/forum/

Best regards,
Steve Machol
Customer Support Manager, vBulletin

vBulletin Home Page
http://www.vbulletin.com/
vBulletin Community Forums
http://www.vbulletin.com/forum/

Troy Brooks
May 31st '08 11:33pm

You said that this problem occurred in an early download of 3.7.1 which I did download early, so I was caught by it. But since then I have downloaded 3.7.1 again (today) and I reinstalled again, but the same problem persists with Recaptcha.

Can you tell me which files that are being overwritten? Maybe if I manually delete them that will solve the problem when I do a reinstall of 3.7.1 again.

Steve Machol
May 31st '08 11:53pm

See post #6 here:

http://www.vbulletin.com/forum/showthread.php?t=273299

Best regards,
Steve Machol
Customer Support Manager, vBulletin

vBulletin Home Page
http://www.vbulletin.com/
vBulletin Community Forums
http://www.vbulletin.com/forum/

Troy Brooks
Jun 01st '08 12:41am

I reinstalled again after downloading again, and even replaced that file for Recaptcha and still same problem.

Now what?

Steve Machol
Jun 01st '08 09:25am

To troubleshoot this, first reupload all the original vB non-image files (except install.php). Make sure you upload these in ASCII format and overwrite the ones on the server. Also be sure to upload the admincp files to whichever directory you have set in your config.php file. Then run 'Suspect File Versions' in Diagnostics to make sure you have all the original files for your version and that none show 'File does not contain expected contents':

Admin CP -> Maintenance -> Diagnostics -> Suspect File Versions

[Note: In some cases you may also need to remove any of the listed .xml files in the includes/xml directory.]

Next, disable all plugins.

Note: To temporarily disable the plugin system, edit config.php and add this line right under <?php

define('DISABLE_HOOKS', true);

Then if you still have this problem, create a new style and choose no parent style. This will force it to use the default templates. Then make this your default style. You will not have this problem if you do all of this.

Best regards,
Steve Machol
Customer Support Manager, vBulletin

vBulletin Home Page
http://www.vbulletin.com/
vBulletin Community Forums
http://www.vbulletin.com/forum/

Troy Brooks
Jun 01st '08 06:38pm

This sounds like a generic message not dealing with crux of the problem which we should be able to go after specifically.

Steve Machol
Jun 01st '08 06:47pm

Yes, it is a generic message because this problem does not occur with the default vB code and templates. Therefore that is where we have to begin.

Best regards,
Steve Machol
Customer Support Manager, vBulletin

vBulletin Home Page
http://www.vbulletin.com/
vBulletin Community Forums
http://www.vbulletin.com/forum/

Troy Brooks
Jun 01st '08 07:21pm

I suspect the problem might be the fact that I downloaded the 3.7.1 version early before the 3.7.1 Recaptcha fix, so each time I download it I am still downloading the early version that had the Recaptcha error. Even though I download the claimed new 3.7.1 version without the Recaptcha error it still in fact has the old 3.7.1 with the Recaptcha error in it, particular to me and anyone who downloaded 3.7.1 before the fix was changed.

Could you check on that.

Steve Machol
Jun 01st '08 07:23pm

If you delete the old vB zip file from your computer and download a new vB zip file from the members area, that file will contain all the files needed to fix this.

You just need to upload those files and make sure you overwrite the ones on the serve.

Best regards,
Steve Machol
Customer Support Manager, vBulletin

vBulletin Home Page
http://www.vbulletin.com/
vBulletin Community Forums
http://www.vbulletin.com/forum/

Troy Brooks
Jun 01st '08 09:46pm

That's what I did twice now. I deleted the zip. And downloaded the new one.

How about give me a tag or indicator to look for that I have in fact the the new 3.7.1 version and not the old 3.7.1 version.

What could I look for specifically in a particular file to prove this?

Steve Machol
Jun 01st '08 11:35pm

Then I'm afraid we are back to what I suggested before.

To troubleshoot this, first reupload all the original vB non-image files (except install.php). Make sure you upload these in ASCII format and overwrite the ones on the server. Also be sure to upload the admincp files to whichever directory you have set in your config.php file. Then run 'Suspect File Versions' in Diagnostics to make sure you have all the original files for your version and that none show 'File does not contain expected contents':

Admin CP -> Maintenance -> Diagnostics -> Suspect File Versions

[Note: In some cases you may also need to remove any of the listed .xml files in the includes/xml directory.]

Next, disable all plugins.

Note: To temporarily disable the plugin system, edit config.php and add this line right under <?php

define('DISABLE_HOOKS', true);

Then if you still have this problem, create a new style and choose no parent style. This will force it to use the default templates. make this the default style:

Admin Control Panel -> vBulletin Options -> Style & Language Settings -> Default Style

Now try again. If you have done all of this then you should not have this problem.

Best regards,
Steve Machol
Customer Support Manager, vBulletin

vBulletin Home Page
http://www.vbulletin.com/
vBulletin Community Forums
http://www.vbulletin.com/forum/

Troy Brooks
Jun 02nd '08 10:41am

How about give me a tag or indicator to look for that I have in fact the new 3.7.1 version and not the old 3.7.1 version.

What could I look for specifically in A PARTICULAR FILE to prove this?

I would like to try this first.

Steve Machol
Jun 02nd '08 10:44am

I already had answered that previously:

***
See post #6 here:

http://www.vbulletin.com/forum/showthread.php?t=273299
***

And you said:

***
I reinstalled again after downloading again, and even replaced that file for Recaptcha and still same problem.
***

Hence that is where we are at now and why we need to start at the beginning.

Also you did sign up for a ReCaptcha account and enter the Public and Private Keys, right?

Best regards,
Steve Machol
Customer Support Manager, vBulletin

vBulletin Home Page
http://www.vbulletin.com/
vBulletin Community Forums
http://www.vbulletin.com/forum/

Troy Brooks
Jun 02nd '08 04:45pm

Where in post #6 did you address my question: "How about give me a tag or indicator to look for that I have in fact the new 3.7.1 version and not the old 3.7.1 version. What could I look for specifically in A PARTICULAR FILE to prove this?"

Please be helpful by addressing specifically what I am asking to solve this problem.

Steve Machol
Jun 02nd '08 05:40pm

Specific to this problem directly from post #6:

"Includes/class_vurl.php was modified to fix an issue when using reCAPTCHA as a human verification method."

Best regards,
Steve Machol
Customer Support Manager, vBulletin

vBulletin Home Page
http://www.vbulletin.com/
vBulletin Community Forums
http://www.vbulletin.com/forum/

Troy Brooks
Jun 02nd '08 07:09pm

Yes, that's right, and so, I asked, "How about give me a tag or indicator to look for that I have in fact the new 3.7.1 version and not the old 3.7.1 version. What could I look for specifically in A PARTICULAR FILE to prove this?"

In this file, Includes/class_vurl.php what has changed so I can see I have the changed version.

Once you do this then we can move forward.

Steve Machol
Jun 02nd '08 08:31pm

I do not know what has changed because the old file is no longer available for comparision. All I know is that if you follow the instructions I have provided you will not have this problem.

I don't know why you do not want to reupload the original files, but this is in your court now. I have done all I can.

Best regards,
Steve Machol
Customer Support Manager, vBulletin

vBulletin Home Page
http://www.vbulletin.com/
vBulletin Community Forums
http://www.vbulletin.com/forum/

Troy Brooks
Jun 02nd '08 09:28pm

I don't know why you say I don't want to reupload the original files for I already did so twice when I said, "That's what I did twice now".

Try this, since you can't find the original file to compare to, send me the new file yourself so I can compare it to the file I have now.

You haven't done all you can. You are not doing the one thing you need to do that will be of great help to test my theory that the file I am still getting is the old one.

Steve Machol
Jun 02nd '08 09:30pm

Then I'm afraid we are back to what I suggested twice before.

To troubleshoot this, first reupload all the original vB non-image files (except install.php). Make sure you upload these in ASCII format and overwrite the ones on the server. Also be sure to upload the admincp files to whichever directory you have set in your config.php file. Then run 'Suspect File Versions' in Diagnostics to make sure you have all the original files for your version and that none show 'File does not contain expected contents':

Admin CP -> Maintenance -> Diagnostics -> Suspect File Versions

[Note: In some cases you may also need to remove any of the listed .xml files in the includes/xml directory.]

Next, disable all plugins.

Note: To temporarily disable the plugin system, edit config.php and add this line right under <?php

define('DISABLE_HOOKS', true);

Then if you still have this problem, create a new style and choose no parent style. This will force it to use the default templates. make this the default style:

Admin Control Panel -> vBulletin Options -> Style & Language Settings -> Default Style

Now try again. If you have done all of this then you should not have this problem.

Best regards,
Steve Machol
Customer Support Manager, vBulletin

vBulletin Home Page
http://www.vbulletin.com/
vBulletin Community Forums
http://www.vbulletin.com/forum/

Troy Brooks
Jun 02nd '08 10:11pm

Why won't you send me a copy of the file for this particular problem so I can compare it to the one I have?

Troy Brooks
Jun 02nd '08 10:27pm

I disabled hooks and it still doesn't work also.

Steve Machol
Jun 02nd '08 11:37pm

You need to follow all of my instructions, not just disabling add-ons.

And as I have already explained I cannot send you a copy of that file because it is no longer available.

The bottom line is that this does work if you follow those instructions. Fighting me over this is wasting your time and mine. At this point you are going to have to follow all of my instructions to get further support with this.

Best regards,
Steve Machol
Customer Support Manager, vBulletin

vBulletin Home Page
http://www.vbulletin.com/
vBulletin Community Forums
http://www.vbulletin.com/forum/

Troy Brooks
Jun 03rd '08 01:17am

You're still not listening. Please read carefully.

I did not ask you to send me a copy of the old file after you said you could not locate it, but send a copy of the new file which I will check with my file. Please be reasonable and just send it to resolve this.

As I already said..."Try this, since you can't find the original file to compare to, send me the new file yourself so I can compare it to the file I have now."

Why can't you simply do this? Just send it, please.

My default style does not work for Recaptcha as I already said. Changing the default style does nothing.

I need some customer service here. Perhaps delegate this discussion to someone else who can send me the file.

Troy Brooks
Jun 03rd '08 01:45am

http://www.vbulletin.com/forum/showpost.php?p=1574546&postcount=18

Sincerely asking for one thing.

Steve Machol
Jun 03rd '08 09:40am

The new file is in the current vB 3.7.1 zip file. If you would simply follow my instructions then you would have this file. Furthermore you would have fixed this problem by now.

Best regards,
Steve Machol
Customer Support Manager, vBulletin

vBulletin Home Page
http://www.vbulletin.com/
vBulletin Community Forums
http://www.vbulletin.com/forum/

Troy Brooks
Jun 03rd '08 01:17pm

Send me the file so I can compare. I already did all you requested. You are not helping. Recaptcha still does not work.

Steve Machol
Jun 03rd '08 01:21pm

You need to follow my instruction to fix this. It is that simply. It is entirely in your hands. There is nothing more I can do until you do that.

Best regards,
Steve Machol
Customer Support Manager, vBulletin

vBulletin Home Page
http://www.vbulletin.com/
vBulletin Community Forums
http://www.vbulletin.com/forum/

Troy Brooks
Jun 03rd '08 01:28pm

You are sinning bear false witness, for I did everything you told me to do already as I said. You're just being belligerent overassuming I did not do what you told me to do. Be humble and accept that I did what you told me to do to the best of my knowledge, and it still does not work. Don't make this about your hostility to Christians, locking threads, cutting off the line of communication and preventing a solution to this problem. What else am I to think?

Steve Machol
Jun 03rd '08 01:31pm

If you did everything I asked, then this is the first I've heard about it. You could have just said "I did that and it didn't work."

If you really have done everything I suggested then please provide the following information (in the 'Sensitive Data' box if this is via the support form):

- URL and Login info to your vB Admin CP (with full Admin permissions and English language)
- Login info to your FTP or telnet/ssh
- The exact error message you are getting, if any

Also please describe exactly what you are doing and what is not working, and what you think should be happening, but is not.

Please be as descriptive of the problem as possible, giving any information you feel may be relevant to the problem.

Best regards,
Steve Machol
Customer Support Manager, vBulletin

vBulletin Home Page
http://www.vbulletin.com/
vBulletin Community Forums
http://www.vbulletin.com/forum/

Troy Brooks
Jun 03rd '08 01:38pm

No I did not insult you as you accused me falsely of insulting you, but explained what I am experiencing and where you are putting up road blocks.

Don't feel insulted when it is pointed out your mistake of overassuming that I did not do what you wanted and when you do not respond to my request to try to solve this problem by sending me the file to compare to the one I have which I am still downloading that is dated before the announcement.

I wish you were more helpful.

Troy Brooks
Jun 03rd '08 01:43pm

I already said, "My default style does not work for Recaptcha. I disabled hooks and it still doesn't work also. Changing the default style does nothing" and "I disabled hooks and it still doesn't work also," so I don't know how you can say this is the first time you heard about it.

Why don't you tell me what the date stamp is on the new file and send it to me to compare to the one I have, what I have been asking all along?

Steve Machol
Jun 03rd '08 01:43pm

You said:

"I know this is complicated and difficult for you to understand,"

Nonetheless if you really have done everything I suggested then please provide the following information (in the 'Sensitive Data' box if this is via the support form):

- URL and Login info to your vB Admin CP (with full Admin permissions and English language)
- Login info to your FTP or telnet/ssh
- The exact error message you are getting, if any

Also please describe exactly what you are doing and what is not working, and what you think should be happening, but is not.

Please be as descriptive of the problem as possible, giving any information you feel may be relevant to the problem.

Best regards,
Steve Machol
Customer Support Manager, vBulletin

vBulletin Home Page
http://www.vbulletin.com/
vBulletin Community Forums
http://www.vbulletin.com/forum/

Troy Brooks
Jun 03rd '08 01:46pm

I am trying to be careful with you. You said, "And thanks for the insult. However I am not the one who is having a problem understanding this".

Yet based on the evidence given, you are overassuming so you are having a problem understanding this. Be humble and accept that I did as you requested; now send the file, I think is best to compare it and check the date stamp.

Isn't that reasonable?

Steve Machol
Jun 03rd '08 01:49pm

I am trying to help you. Why don't you just provide the info I requested so I can investgate this? What's the point of just arguing? I thought you wanted this fixed?

For the third time if you really have done everything I suggested then please provide the following information (in the 'Sensitive Data' box if this is via the support form):

- URL and Login info to your vB Admin CP (with full Admin permissions and English language)
- Login info to your FTP or telnet/ssh
- The exact error message you are getting, if any

Also please describe exactly what you are doing and what is not working, and what you think should be happening, but is not.

Please be as descriptive of the problem as possible, giving any information you feel may be relevant to the problem.

Steve Machol
Customer Support Manager, vBulletin

vBulletin Home Page
http://www.vbulletin.com/
vBulletin Community Forums
http://www.vbulletin.com/forum/

Troy Brooks
Jun 03rd '08 01:49pm

One other person emailed me and said they have the exact same problem.

Troy Brooks
Jun 03rd '08 01:53pm

I feel like I am just repeating myself with you.

Troy Brooks
Jun 03rd '08 01:55pm

What is the date stamp of the old and new file? And send it to me. Then we can precede further after that.

Troy Brooks
Jun 03rd '08 01:56pm

Proceed not precede.

Troy Brooks
Jun 03rd '08 01:58pm

I am not arguing, you are arguing by having overassumed and arguing on that basis as though you are right and not providing the file, nor the date stamp of both files. You said you don't want to argue, then don't.

Steve Machol
Jun 03rd '08 02:01pm

As I have pointed out many times you can download the new file from the Members Area. However this is now moot since you claim that you have followed all of my instructions:

"I already did all you requested."

If this is true, then you already have the latest file.

By the way I have confirmed that ReCaptcha is working on my unmodified 3.7.1 test forum.

If you want further support them you will need to provide the info I requested so I can investigate this for you. I do not know why you don't provide this info so I can help. But the choice is yours.

Best regards,
Steve Machol
Customer Support Manager, vBulletin

vBulletin Home Page
http://www.vbulletin.com/
vBulletin Community Forums
http://www.vbulletin.com/forum/

Troy Brooks
Jun 03rd '08 02:07pm

If I have the latest file then why is the date stamp on it prior to the date of the announcement about the problem? Perhaps I am still getting the old file as suggested many times.

That's why I keep asking you to send me a copy of the new file and its date stamp so I can compare. You do have a copy of that file in your "unmodified test forum" don't you?

Why do you refuse to do this?

Steve Machol
Jun 03rd '08 02:19pm

I am not going to send you my files becaue you claim that you have already downloaded the latest files and are using thm. Therefore unless you lied, doing so would be pointless. Besides in order to investigate this one of the thing we need to do is run Suspect Files and that will only work if ALL the files are from the same zip file.

I have also answered this many times. Let me make this simple. You will need to provide the info I requested. Otherwise there is nothing more we can do.

I will only respond further if you provide the following info:

For the fifth time if you really have done everything I suggested then please provide the following information (in the 'Sensitive Data' box if this is via the support form):

- URL and Login info to your vB Admin CP (with full Admin permissions and English language)
- Login info to your FTP or telnet/ssh
- The exact error message you are getting, if any

Also please describe exactly what you are doing and what is not working, and what you think should be happening, but is not.

Please be as descriptive of the problem as possible, giving any information you feel may be relevant to the problem.

Steve Machol
Customer Support Manager, vBulletin

vBulletin Home Page
http://www.vbulletin.com/
vBulletin Community Forums
http://www.vbulletin.com/forum/

Troy Brooks
Jun 03rd '08 02:29pm

Have you checked the correct date of the file? This is the one thing I have been asking you to do all along and to compare the contents of my file with your file by sending me the file from your version that works. I have the date on my file, what about the date on your new file?

Why do you still refuse to do this? It is strange to me why you refuse to do this and don't explain why you are avoiding do it other than showing me you are still overassuming.

Both versions of this file are associated to 3.7.1, so running suspect files doesn't produce this file.

Steve Machol
Jun 03rd '08 02:34pm

The file date is the date I uploaded it. It has nothing to do with this problem and is totally irrelevant.

This is my last response. You can either provide the info I requested or not. It's up to you.

Steve Machol
Customer Support Manager, vBulletin

vBulletin Home Page
http://www.vbulletin.com/
vBulletin Community Forums
http://www.vbulletin.com/forum/

Troy Brooks
Jun 03rd '08 02:40pm

The file date obviously is the date of the file you uploaded for they are one in the same. I am STILL asking is the date of the file for your test forum the same as the date of the file that I have which they should be but may not be?

That remains unaddressed and remains relevant.

I did all you asked of me before preceding to the logging in. It's amazing how you are unwilling to do this one simple thing. That's the flesh for ya.

Steve Machol
Jun 03rd '08 02:45pm

*sigh*

The file date is May 27, 2008 20:15.

That bit of information is totally irrelevant of course. I have no idea what the date of your file is because you refuse to provide the information needed so I can help you.

This really is my last response. It's clear you do not want to cooperate with me so I can help. It's up to you. I will not be responding any more.

Steve Machol
Customer Support Manager, vBulletin

vBulletin Home Page
http://www.vbulletin.com/
vBulletin Community Forums
http://www.vbulletin.com/forum/

Troy Brooks
Jun 03rd '08 02:59pm

The date on my file precedes the date of your file so they are not the same and may have different contents then which is why I am still having the same problem. Can I see the contents of your file?

I have done everything you asked prior to logging in.

If it is irrelevant the date, then why did Zachery ask for the date? Is he asking for something that is irrelevant?

My file Date: 2008-05-27 17:41:29 -0500 (Tue, 27 May 2008)

Your file Date: The file date is May 27, 2008 20:15.

It would seem I am using an older version.

Jake Bunce
Jun 03rd '08 03:35pm

My name is Jake. I am looking at your recaptcha problem. Can you give me a URL and admin login to your Admin CP and a FTP login to your server? I can troubleshoot this and try to find the problem. I also need your permission to upload the original files.

All the best,
Jake Bunce
Support Team, vBulletin

http://www.vbulletin.com/
mailto:support@vbulletin.com

Troy Brooks
Jun 03rd '08 04:07pm

Why not just give me the file that is dated after the announcement of the problem?

Jake Bunce
Jun 03rd '08 04:12pm

If there was a package update for a specific problem you are experiencing then you can get that updated file as part of the zip file that is downloaded from the member's area:

http://members.vbulletin.com/

And there were some package updates for 3.7.1 on the first day of release as you can see in the last two posts here:

http://www.vbulletin.com/forum/showthread.php?t=273299

To apply the update you would normally just reupload the new set of files you downloaded from the member's area.

All the best,
Jake Bunce
Support Team, vBulletin

http://www.vbulletin.com/
mailto:support@vbulletin.com

Troy Brooks
Jun 03rd '08 11:21pm

I already know that and already made it clear that I downloaded it several times already. You are missing the point. The point being when I download I am still getting an old dated file for Recaptcha that is dated before the announcement of the correction as though it is not being updated.

Try to understand what I am saying.

Plus, you said there was a package update, but you didn't indicate specifically where. I am not aware of any package update that I can add separately.

If you really listen to what I am saying you will understand the problem at hand.

Kerry-Anne Peters
Jun 04th '08 12:34am

Hello,

The package in the members area was updated. You need to download the files again from the members area and replace the files on your server with the newly downloaded files.

We do not send files out as all files are downloaded from the members area.

If you still require support you need to provide the requested information which you have repeatedly refused to provide.

Kind regards

Kerry-Anne Peters
vBulletin Support

Troy Brooks
Jun 04th '08 12:45am

Did you just update it again today, so I can try it again? Did you comfirm the file is the new one? Because I have been downloading the previous few days and I was still getting the same old dated Recaptcha file while everyone else such as Zachery and Steve were not. Someone emailed me and said he is having the same problem as well.

Kerry-Anne Peters
Jun 04th '08 12:52am

Hello,

You need to provide the requested information.

Please be aware that if you do not provide this information this time then you will NOT be eligible for any support now or in the future.

Kind regards

Kerry-Anne Peters
vBulletin Support

Troy Brooks
Jun 04th '08 01:01am

I provided the requested information, so now waiting on you to provide the correct download version of 3.7.1 that gives me the correctly dated updated file for Recaptcha. You can confirm this yourself which will change the date on the file from the one I have now to the new one. That's why Zachery asked for the date for my Recaptcha file.

If you don't do this I have no choice but to wait for 3.7.2 to come out, and speak to someone else higher up, which I hope will give me the correct file.

Kerry-Anne Peters
Jun 04th '08 01:16am

Hello,

As you have yet again refused to provide the information required you are now ineligible for support. You will not receive any support for vBulletin via our ticket system from the time of this message onwards.

No further replies will be given.

Kind regards

Kerry-Anne Peters
vBulletin Support

Troy Brooks
Jun 04th '08 02:49am

The requested information within reason was supplied so do not sin bearing false witness, because you get judged for that and is not without penalty.

I am looking forward to 3.7.2 and pray that you verify once and for all the old-dated Recaptcha file I keep receiving in the download is not the new-dated one that would get Recaptcha to work for my forums as it does for others. Someone else who emailed me about it is having the exact same problem, which you do not know the solution to, because you are unwilling to act on checking the download yourself as I keep repeating and you keep avoiding. It's quite absurd really.

That's why Zachery wanted to know the date of my old Recaptcha file I keep getting in the download. Please follow up with his approach.

Do the right thing, that's all I ask, to resolve this. And stop wasting time.

Troy Brooks
Jun 04th '08 02:54am

You have cut off the line of communication between Zachery and me by saying I can't continue discussing it with him in that other support ticket, and Steve cut off the line of communcation by closing all the forums in discussion about it.

Absurd! And yet all you need do is compare the files, the one I am getting to the one I am suppose to be getting as I keep getting one dated prior to the date the others get.

You have not shown me to be mistaken in any regard on this point. If you had I would not continue to ask you do this one thing.

Elementry dear Watson!

Troy Brooks
Jun 04th '08 12:25pm

I am ending with this thread so we can start anew.

Troy Brooks
Jun 05th '08 01:07pm

I have been investigating and I believe (or best guess), despite the unwillingness of certain people to realize the timestamp problem, that the reason Recaptcha is not working ultimately is because I am noting using php5 on my server.